Frequently Asked Questions
What time should I arrive?
Please arrive at the scheduled time or a few minutes prior. The “hands-on” portion of the session will start after a thorough intake and after the completion of any paperwork. If you arrive late, your session may be shortened in order to stay on schedule for the next client.
Where should I park and find your office?
Free parking is available on both sides of the Jefferson Office Plaza. I advise parking on the west/left side of the building for easier access. Overflow parking is on the east/right side of the building. Enter the building, go up the stairs one flight and Suite 303. Please take a seat in the waiting room and Heather will welcome you at the start of your appointment. Please switch light on if you arrive early.
What should I wear?
Protocol for undressing depends on your personal comfort level. It is required that you leave your underwear on during the session. Sheet draping will be used to cover privates where necessary. Heather will leave the room while you change. Please shower prior to your appointment and refrain from the use of fragrances such as perfumes, colognes, scented lotions, etc.
How long is an hour?
Many places consider the intake and consultation as part of the "hour". At the end, you may be left with only 45 or 50 minutes of "hands-on" time.
Do you sell gift certificates?
Gift certificates are sold in person or through the mail with payment by cash, check, or on-line using PayPal. There are no cash refunds on gift certificates. Gift certificates are typically good for three months from purchase date. However, services and rates are subject to change and a previously purchases gift certificate may need to be supplemented with an additional form of payment.
What forms of payment do you accept?
Cash, credit card, check, and PayPal.
What is your cancellation policy?
Please call at least 24 hours in advance if you need to change or cancel your appointment. If you fail to notify Heather Burke 24 hours in advance, you will be charged for services unless the appointment time can be filled. Definition of emergency for therapist and/or client is illness of self, partner or immediate family or car dysfunction. Email is not a reliable form of communicating a cancellation. Therefore, a phone call is the only acceptable means of cancelling within 48 hours of the appointment.
What is expected of me during my sessions?
The comfort and safety of my clients is of utmost importance. Let me know if you are uncomfortable in any way. Please be respectful of other clients by keeping noise levels low while in the hallways and common spaces. During your session, it is important to tell me if you are uncomfortable with temperature, positioning or pressure. Otherwise, feel free to remain silent and center yourself within your body. During a "deep tissue" treatment there is usually more talking about technique, pressure, and location of aches and pains so you can receive the most effective treatment possible. Successful pain management depends on a partnership between the client and the therapist.
What can I expect with microcurrent therapy?
Depending on the condition, I will treat you with either Myopulse (for muscular issues) or Acuscope (for nerve issues such as cramps or spasms). I may ask you to hold two metallic cylinders to help with micro-current conductivity. Depending on the treatment, I will apply a cool gel to the area and massage it with an applicator that has a smooth metallic tip or roller. You will hear frequencies emitted by the microcurrent machine which indicate current and conduction levels. You will feel very little electrical stimulation as the currents are highly focused and subcutaneous. The therapy will last 20-30 minutes during which I may slightly increase the levels of the microcurrent. You may feel a slight tingling sensation. Massage will follow microcurrent therapy.
Are there any risks or side effects associated with Micro-current therapy?
In rare cases, microcurrent therapy may cause mild transient dizziness. It is not recommended for pregnant women and people who have pace makers or epilepsy.
What training and experience do you have?
I attended Peninsula College in Washington State and have over 1,000 hours of training. I have been Nationally certified by the NCBTMB and licensed by the city of St Paul. I've been practicing in St. Paul actively for over 15 years. I have received training on the Electro- Acuscope / Myopulse System which allows me to apply micro-current therapy in a therapeutic massage capacity. I have also received training in a variety of massage techniques including connective tissue massage, Lomilomi (Hawaiian) massage, Qigong, Qissage, Jin Shin Jutzu, Healing Touch, Breema Bodywork, Thai Massage, Yoga/Meditation and Stress Management Hypnotherapy.
Does the state of Minnesota regulate massage therapists?
The state requires any non-medical practitioner of a healing specialty to present a Client Bill of Rights. This document outlines information about the practitioner, who they are, what they do, what their training is, and what their business policies are.
Is it customary to leave a gratuity?
It is common in the service industry to leave a gratuity commensurate with service satisfaction. However, you are under no obligation to do so.